Comments on: Hi Sheri, Great website. I was wondering if you could give me some advice about something. What should you do when you order a bottle of wine in a restaurant and it doesn’t taste the way you thought it was going to? [Becky, Denver, CO]

By: Dan Mihaliak

Dan Mihaliak — Sat, 12 Jul 2008 12:32:58 +0000

I’m not sure how the management of a small time eatery would handle someone with a complaint about the wine due to a small profit margin. But I can see a well established place be willing to replace the wine with another. After all some of the good customers frequently get a complimentary bottle of wine in fine restaurants, so it wouldn’t be much of a loss for them.

By: Dennis Yermak

Dennis Yermak — Fri, 11 Jul 2008 20:51:37 +0000

I agree with your advice, Sheri. I’ve taken a bottle back to the wine shop for the same reason and the merchant gladly replaced it. I brougt two lovely bottles of cabernet home only to have them brake through the bottom of the bag and burst onto the freshly cleaned tile floor. I was very disappointed to say the least. My wife called the store and explained what had happened. The manager felt sorry and asked her to send me back. He replaced the two bottles and gave me two more for my trouble. It pays to speak up.